Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. Mandarin Oriental now operates, or has under development, over 10,000 rooms in 23 countries with 16 hotels in Asia, 14 in The Americas and nine in Europe and North Africa.
The portfolio includes their original flagship properties, the acclaimed Mandarin Oriental, Hong Kong and The Oriental, Bangkok. other deluxe hotels are located in prime destinations worldwide, from London and New York, to San Francisco and Singapore.
it's aim is to be widely recognised as the best luxury hotel group in the world, providing exceptional customer satisfaction in each of our hotels. The growth strategy of Group is to successfully operate 10,000 rooms in major business centres and key leisure destinations around the world, whilst continuing to expand our presence globally. their current portfolio reaches across four continents, and we remain firmly on track with our development plans.
The Group regularly receives international recognition and awards for our legendary service hospitality.
Mandarin Oriental is best defined as a family of individual hotels and resorts, each with their own distinct personality yet inherently linked to their exotic oriental roots. their luxury brand strives to delight our guests by providing service that is gracious and sincere and steeped in the values of the orient.
The Mandarin Oriental Hotel Group (MOHG) is a hotel management company which is part of Jardine Matheson Holdings Limited and is formally known as Mandarin Oriental International Limited.
The Mandarin is a world reserved for finicky, well-heeled vacationers and globe-trotting executives. By focusing exclusively on the luxury-travel market, it has expanded to 21 five-star properties worldwide (10 more are in the pipeline) and racked up 22% annual revenue growth last year. The secret? It's no secret, really, says Wolfgang Hultner, chief executive of Mandarin Americas. "This business is very simple," he says. "No service, no profit."
The best benefits were the negatives: None of the blare of traffic swirling around Columbus Circle infiltrated our 53rd-floor room. No condensation from a steamy shower blanketed the bathroom mirror, because a concealed heating element warmed it. And not once did my cell phone drop a signal, even next to the elevator, because a distributed antenna system runs up the building's core.
The Mandarin also leverages technology behind the scenes, to help its staff deliver personalized service and rebound from snafus. When room service failed to send up a "welcome tray" of green tea, the equivalent of an all-points bulletin went out over the hotel's rapid-response communication system. Alleyne fired off a text message, and within minutes we got a call from a manager. The tea, accompanied by a gratis serving of figs, strawberries, and fancy cookies, quickly followed.
When it makes a mistake, the Mandarin's recovery strategy is to overcompensate, sometimes heroically. Mandarin lore is full of stories like the one in which the San Francisco staff misplaced a guest's luggage, then flew a bellhop to Los Angeles to reunite the wayward bag with its owner. For the Mandarin, where a room can exceed $1,200 a night during peak travel weeks, an airline ticket is a small price to pay to retain a guest.
History
The first hotel of the Group, The Mandarin, opened in Hong Kong in September, 1963. The group began its expansion in Asia in 1974 as the "Mandarin International Hotels Limited" and acquired a 49% interest in "The Oriental" Hotel in Bangkok, also a legendary property. The trademark 11-bladed gold fan logo was created in 1987. Mandarin Oriental bought The Mark Hotel which is a renowned hotel in the Upper East side of New York, but later sold it because they used it to establish their name before the Mandarin Oriental New York opened in the Time Warner Center.
In 1984, The Metropolitan Hotel Vancouver originally opened as the Mandarin Oriental Hotel Group's only North American property; however, years later in 1987 the property was sold to Delta Hotels and re-branded.The original opening property had the most expensive per room construction investment in North America.
The company was listed on the Hong Kong Stock Exchange in 1987 under the name "Mandarin Oriental International Limited". On 20 February 1991, it was listed on the Singapore Exchange. Mandarin Oriental delisted its shares in Hong Kong in January 1995 along with its parent Jardine Matheson Holdings Ltd. and all but one of Jardine's other publicly traded units.
